The Car Care World is an experienced automotive company (member of Buhaleeba Group) that has emerged to the surface of the car care commerce market in Dubai, UAE.
Challenges and Opportunities
- Mastex businesses processes were handled manually using internal manual processes and an old accounting legacy system.
- It was challenging for the management to get real-time data that they can rely on for their decision-making and ability to serve their customers.
- Due to their back-to-back business process there were always challenges due to data mismatch between their customer orders and their vendors' POs considering the different currency rates.
- Lack of accurate data on orders profitability, feasibility on end product actual cost, and considering a commission.
- Lack of collaboration among the company internal team and lack of customer and vendor access to their real-time data.
Solution and Project Scope
The solution automated the following business processes:
- End to End e.Commerce & Back Office solution
- Real-time Integration with payment gateway and shipment
- CRM, PoS, Sales & Centralized Purchase
- Multiple Warehouse & inventory
- Accounts (Receivable, Payable, GL, assets & PDC)
- Help Desk
- 3.5 Calendar months implementation and 1 month of support.
- Successful E-Commerce , PoS, B2B sales + Back office application in Application.
- Real-time Information and feasibility on Online Sales & Revenue Recognition.
- Successful Payment Gateway Integration with Multiple Countries / Currencies
- Successful Shipment Integration and Real-time Order Tracking.
- 360-Degree View of Business Operations
- 24/7 Customer Service portal for Improved Customer surveillance.